Associate Service Operations Manager
6 days ago
Lor-Mar Mechanical Services is a building systems solutions firm providing design and installation of HVAC, plumbing, and controls systems throughout the Philadelphia tri-state area.
We have an immediate need for an Associate Area Service Manager to support both the financial and operational aspects of our service business, ensuring efficient and effective service delivery while maintaining accurate financial reporting and business management practices.
Key Responsibilities:- Financial Management:
- Produce, distribute, and collect timely and accurate billing for quoted work, time and material, and maintenance contract customers.
- Create, monitor, and renew maintenance contracts, ensuring accurate financial input and alignment with target margins.
- Operational Support:
- Execute job costing tasks, including creating jobs in accounting systems, reviewing documentation for accuracy, inputting estimated costs, filing preliminary notices, and collecting lien releases.
- Maintain business records, reports, logs, and data, ensuring accuracy and timely submission of regular reports to management.
- Customer Satisfaction:
- Assist in achieving the annual booking quota and meeting personal booking objectives at planned pricing levels.
- Partner with the service coordinator to plan daily manpower needs and supervise staff to ensure projects are completed on time, within budget, and to customer satisfaction.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in service management, with a focus on meeting revenue and gross profit goals.
- Excellent communication and customer service skills.
Estimated Salary: $70,000 - $90,000 per year.
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