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Retail Sales Specialist

2 months ago

Charleston, West Virginia, United States Tapestry Full time

About Tapestry

Tapestry is a renowned global fashion brand, established in New York in 1941. Guided by the vision of our Creative Director, we create exquisite products designed to endure, allowing you to express your individuality.

As part of a diverse portfolio of brands, Tapestry is dedicated to pushing the boundaries of creativity and inclusivity. We invite you to explore our commitment to equity, inclusion, and diversity.

Key Responsibilities

  • Engage with customers by discussing product features and recommending suitable add-on items tailored to their specific needs.
  • Manage multiple customer interactions simultaneously, ensuring each receives appropriate attention.
  • Maintain consistent and genuine follow-up with customers to influence and finalize sales.
  • Enhance product knowledge and stay informed about current collections.
  • Demonstrate awareness of competitors and leverage this knowledge to strengthen sales and customer relationships.
  • Drive business growth through effective sales strategies, client engagement, and nurturing ongoing customer relationships.
  • Be attuned to customer needs and adjust your approach based on their cues.
  • Establish and maintain enduring relationships with customers.
  • Complete daily tasks efficiently without compromising service quality or brand standards.

Work Environment

  • Foster enthusiasm and positivity towards a shared vision and mission.
  • Encourage teamwork, trust, and collaboration among peers, customers, and supervisors.
  • Exhibit confidence while interacting with customers.
  • Take initiative and demonstrate accountability for personal performance.
  • Welcome constructive feedback and adapt behaviors accordingly.
  • Act as a brand ambassador for Tapestry at all times.
  • Show adaptability and flexibility in response to change.
  • Maintain a calm and professional demeanor consistently.
  • Develop both short-term and long-term strategies to meet personal performance metrics.
  • Utilize company resources to stay informed.
  • Address customer issues effectively and involve management when necessary.
  • Promote a collaborative selling environment.

Operational Duties

  • Execute daily operational tasks, including maintaining the sales floor, backroom, cash wrap, and visual merchandising to brand standards.
  • Adhere to all retail policies and procedures, including those related to POS, operations, and loss prevention.
  • Utilize company tools and technology to enhance relationship building and client engagement, driving sales and achieving personal goals.
  • Restock inventory on the sales floor as needed.
  • Process shipments as required.

Qualifications

Experience: 1-3 years of prior sales experience in a luxury retail environment is preferred. A solid understanding of fashion trends and market competition is essential.

Core Competencies

  • Courage: Communicates openly and provides actionable feedback; addresses issues directly and promptly.
  • Creativity: Generates innovative ideas and connects seemingly unrelated concepts.
  • Customer Focus: Committed to meeting customer expectations and building effective relationships.
  • Dealing with Ambiguity: Adapts comfortably to change and manages uncertainty effectively.
  • Drive for Results: Consistently exceeds performance goals and pushes for results.
  • Interpersonal Savvy: Builds rapport and maintains constructive relationships with diverse individuals.
  • Learning on the Fly: Quickly learns from new challenges and adapts to unfamiliar tasks.

Tapestry is an equal opportunity employer, committed to hiring and developing the best talent. All employment decisions are based on qualifications and the requirements of the position, without regard to any legally recognized protected basis.