Operations Manager
3 days ago
We are seeking a skilled Operations Manager to oversee shelter operations during working hours while maintaining a safe and secure environment.
About Us:
- We offer a flexible schedule, work/life balance, and a 35-hour work week.
- Paid Time Off: Up to 3 weeks of vacation, 2 weeks of sick time, and 12 paid holidays per year.
- Comprehensive medical plans with employer cost-sharing and 79% premium coverage.
- Dental w/ orthodontic coverage and EyeMed vision insurance.
- 403(B) retirement plan with company match on day one.
- Flexible spending accounts, dependent care accounts, employee assistance program, tuition reimbursement, and more.
Responsibilities:
- Monitor shelter surroundings and respond to issues that occur during shifts.
- Maintain client and staff safety during shifts.
- Review previous shift information from other staff and log records.
- Maintain accurate logs and files for each shift.
- Report problems and rule infractions to the Program Director through written log. Report emergencies immediately.
- Attend regular staff meetings and participate in appropriate trainings.
- Treat guests with dignity and respect, maintain confidentiality, and establish boundaries.
- Ensure rounds every 15 minutes.
- Engage clients by understanding and addressing their needs.
- Maintain confidentiality of client, employee, and agency information.
- Ensure compliance with program, department, agency, and funder requirements.
- Perform other duties as assigned.
Requirements:
- Minimum 2 years' sobriety.
- CPR and First Aid certification.
- Sensitivity to low-income individuals' needs.
- Excellent interpersonal skills.
- Ability to respond in crisis situations.
- Knowledge of substance abuse and mental illness preferred.
- Basic computer skills.
Working Conditions:
The Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
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