Insurance Customer Service Representative

1 week ago


Pekin, Illinois, United States State Farm Insurance Full time
Job Summary:

As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service to our valued clients. Your primary responsibilities will include assisting customers with their insurance needs, processing policy changes and updates, handling incoming calls and emails, and collaborating with team members to resolve customer issues. You will also be responsible for maintaining accurate customer records and staying up-to-date with insurance products and industry trends to effectively assist customers. Additionally, you will be expected to follow company policies and procedures to ensure compliance with regulations and guidelines, and continuously improve your knowledge and skills through training and development opportunities.

Key Responsibilities:
  • Assist customers with their insurance needs and provide accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.


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