Customer Service Representative

4 days ago


Pekin, Illinois, United States Sherwin-Williams Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.

Key Responsibilities:

  • Assist customers in person and over the phone with their queries and concerns
  • Process sales transactions accurately and consistently
  • Build strong relationships with wholesale and retail customers
  • Stay up-to-date with product knowledge and features
  • Contribute to achieving sales goals and maintaining a high level of customer satisfaction

Requirements:

  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally
  • Willingness to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

  • Valid driver's license
  • High school diploma or equivalent
  • Previous experience in customer service or sales
  • Ability to read, write, and communicate in multiple languages

About Sherwin-Williams:

We are a leading manufacturer of paints, coatings, and related products. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

Why Join Us:

At Sherwin-Williams, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are proud to be an equal employment opportunity employer and welcome applications from diverse candidates.



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