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SAP Service Management Specialist

2 months ago

Frankfort, Kentucky, United States VOLT Management Full time
Overview:
VOLT Management is seeking a dedicated and experienced SAP Service Management Consultant for a fully remote position. This role is pivotal in ensuring the seamless integration of SAP Service Management functionalities.

Key Responsibilities:
- Engage in the integration of SAP Service Management, focusing on aspects such as Repair Service Orders and Warranty Verification.
- Utilize Oracle Service Cloud to facilitate API integrations with SAP, acting as a liaison with business clients.
- Conduct requirement gathering and create functional specifications, including diagrams and flow charts, for cross-functional analysis.
- Manage service requests and production ticket issues post-knowledge transfer, ensuring effective resolution.
- Collaborate with various teams, including the PO middleware and infrastructure teams, to enhance service delivery.
- Participate in the upcoming S4 Hana Rollout, contributing to the project’s success.

Essential Qualifications:
- Strong configuration experience in SAP, particularly in the Service Management module.
- Proven ability to write functional specifications for technical teams and conduct Functional Unit Testing.
- Familiarity with SAP Repair Depot and Service Center Processes, including Service Orders and Warranty Claims.
- Minimum of 5 years of hands-on SAP experience, specifically within the Customer Service module.
- Experience leading small to medium-sized projects and a solid understanding of the integration with Finance and Accounting.

Compensation:
The pay rate for this position ranges from $80/hour to $95/hour, commensurate with experience and qualifications.

Benefits:
VOLT Management offers a comprehensive benefits package, which may include health, dental, vision, life insurance, short-term disability, 401(k), and paid leave options, subject to eligibility.

VOLT Management is committed to fostering an inclusive work environment free from discrimination and harassment.