IT Support Specialist
2 days ago
We are seeking an IT Support Specialist to join our team at TEKsystems. This is a great opportunity to work in a dynamic environment and contribute to the success of our organization.
About the JobThe IT Support Specialist will be responsible for providing technical support to our clients, ensuring that their computer systems and networks are running smoothly. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently or as part of a team.
Key Responsibilities- Provide technical support to clients via phone, email, or in-person
- Install, configure, troubleshoot, and repair hardware and software issues
- Evaluate customer issues to determine the best course of action
- Escalate complex issues to senior technicians or management as needed
- Document all interactions with clients in our ticketing system
- Bachelor's degree in Computer Science or related field
- 3-5 years of experience in a helpdesk or technical support role
- Previous experience troubleshooting hardware, software, and networking issues
- Excellent communication and problem-solving skills
This is a full-time position, Monday-Friday, 7:30am-4:00pm. The ideal candidate will be able to work independently and as part of a team, and be flexible to adapt to changing priorities.
CompensationThe estimated salary for this position is $65,000-$75,000 per year, depending on experience.
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