IT Helpdesk Specialist

Job Title: IT Helpdesk

Job Summary:
TEKsystems is seeking a skilled IT Helpdesk professional to join our team. As an IT Helpdesk Specialist, you will be responsible for providing technical support to customers, resolving issues, and ensuring seamless service delivery.

Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve hardware, software, and networking issues
- Escalate complex issues to senior technicians or external vendors
- Document all interactions and incidents in a ticketing system
- Collaborate with internal teams to resolve issues and improve service delivery

Requirements:
- 2+ years of experience in a helpdesk or technical support role
- Strong technical skills, including hardware, software, and networking
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with ticketing software and CRM systems

What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

How to Apply:
Apply today to join our team of IT professionals and take the first step towards a rewarding career in technical support.

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