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Senior Director of Customer Experience

2 months ago

Reston, Virginia, United States OmniForce Solutions Full time
About the Role

We are seeking a seasoned Senior Director of Customer Experience to join our team at OmniForce Solutions. As a key member of our leadership team, you will play a pivotal role in shaping the future of healthcare interactions and driving business success.

Key Responsibilities
  • Develop and execute comprehensive customer experience strategies, leveraging the latest technology and innovation to drive seamless and impactful customer journeys.
  • Lead multidisciplinary teams in a complex organizational structure, fostering a culture of collaboration and excellence.
  • Drive organizational change and mobilize large, complex projects, with a proven track record of delivering business results.
  • Develop and execute comprehensive communication strategies, including media relations and crisis communication, to build strong customer relationships and deliver customer-centric solutions.
  • Collaborate with cross-functional teams to integrate technological advancements with CX initiatives, particularly in utilizing platforms like Medallia and Salesforce.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field required; advanced degree preferred.
  • Minimum of 15 years of experience in consumer marketing, customer experience, product management, and transformation leadership, with at least 10 years in a senior Customer Experience role.
  • Proven track record of success in developing and executing comprehensive communication strategies, including media relations and crisis communication.
  • Exceptional analytical and problem-solving skills, with the ability to translate insights into action and drive business results.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
What We Offer

At OmniForce Solutions, we offer a dynamic and challenging work environment that fosters growth and development. As a Senior Director of Customer Experience, you will have the opportunity to make a real impact on the healthcare landscape and drive business success.