IAM Application Support Lead

3 weeks ago


Plano, Texas, United States SysMind Tech Full time
Job Description

**Lead IAM Application Support**

We are seeking a highly skilled IAM Application Support Lead to join our team at SysMind Tech. As a key member of our Identity and Access Management (IAM) team, you will be responsible for leading the support of our IAM application, ensuring seamless operations, and driving automation initiatives.

Key Responsibilities:

  • Lead and support day-to-day issues and incidents related to myidM (CA Identity Manager)
  • Collaborate with Enterprise Architecture and Security teams to specify technical requirements
  • Ensure vendors adhere to established SLAs for incidents and service requests
  • Drive automation of daily tasks and deliver end-to-end solutions
  • Monitor system activities and provide break-fix support (incident response)
  • Track and create user access provisioning failure tickets
  • Support production issues for IAM/PAM Products
  • Log monitoring for Password vault issues and provisioning failures

Requirements:

  • Strong expertise in Identity and Access Management technologies, including CA Identity Manager
  • Experience with infrastructure components and Linux and Windows platforms
  • Excellent debugging and problem-solving skills
  • Strong communication and collaboration skills

About SysMind Tech:

We are a leading technology company dedicated to delivering innovative solutions to our clients. Our team is passionate about technology and committed to excellence. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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