IT Support Specialist
2 weeks ago
We are seeking a skilled IT Support Analyst to join our team at North Country Business Products. As an IT Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Assess, resolve, and close point-of-sale hardware and software issues for clients
- Provide timely updates to clients regarding call status and resolution plans
- Perform software installations, including remote technician, antivirus, POS software, and change of services (COS)
- Continuously improve client support service quality and efficiency
- Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions
- Work with and establish rapport with vendors
- Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries
- Proficiency with Microsoft Office and Outlook required
- Excellent communication, customer service, and data entry skills required
- Computer software and hardware knowledge preferred
- Network connectivity and related software experience preferred
- Experience in retail, grocery, or hospitality industries a plus
North Country Business Products is an employee-owned technology company that values its associates and offers a unique ownership culture. As an associate, you will contribute to the company's success and share in the value of our profits.
We are committed to providing a positive and inclusive work environment that fosters growth and development. If you are a self-motivated and detail-oriented individual with exceptional time management and organizational skills, we encourage you to apply for this exciting opportunity.
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