Treatment Coordinator

2 weeks ago


Duncanville, Texas, United States Jefferson Dental and Orthodontics Full time
Job Title: Treatment Coordinator

At Jefferson Dental and Orthodontics, we are dedicated to providing exceptional oral healthcare services to our patients. As a Treatment Coordinator, you will play a vital role in our mission by educating patients about the importance of oral health and making their treatment affordable through various financing options.

Key Responsibilities:
  • Deliver empathic education to patients, presenting financing options in a clear and concise manner.
  • Provide individualized customer care by addressing patient needs, questions, or concerns in a respectful and timely manner.
  • Streamline patient visits by proactively preparing Smile Road Maps, pulling insurance, and necessary information.
  • Initiate patient paperwork for treatment, including employment and insurance documentation.
  • Assist patients with payment-related questions and process in-office payments.
  • Assist the Patient Concierge with recalls, insurance verification, and scheduling as needed.
  • Maintain the cleanliness and orderliness of the lobby and front office.
  • Provide assistance in other clinic areas as requested and assigned by leadership.
  • Participate in community outreach activities, promoting our services to the public.
Competencies for Excellence:
  • Leadership and Influence: Develop and communicate goals, enhance organizational commitment, and acknowledge contributions.
  • Integrity & Credibility: Build trust and respect among patients, coworkers, and leaders through a professional demeanor.
  • Initiative and Results Orientation: Set specific, challenging goals, measure results, and handle crises effectively.
  • Effective Communication: Understand and tailor communication to others' needs, anticipate and manage its impact.
  • Concern for Order and Quality: Maintain meticulous records without compromising accuracy while meeting deadlines.
  • Teamwork: Foster a friendly and supportive atmosphere, pitching in to help colleagues.
  • Self-Management: Exhibit self-confidence, function effectively under pressure, and manage behavior to reduce stress.
  • Adaptability: Embrace change to support shifting priorities.
  • Diversity: Adapt and integrate into a diverse work environment and patient population.
  • Customer Service Excellence: Become a trusted advisor to patients, emphasizing and delivering a 5-star patient experience.
Requirements:
  • Minimum age of 18 required.
  • High School Diploma or equivalent required.
  • Bilingual (English/Spanish) highly preferred.
  • Minimum 1 year of Dental office experience highly preferred.
  • Minimum 1 year of patient care or customer service experience highly preferred.
  • Intermediate to advanced computer skills, including data entry.
  • Reliable transportation and availability to work clinic hours, including Saturdays.


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