Director of Operations

5 days ago

Austin, Texas, United States CookUnity Full time
About the Role

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

The Director of Operations Role

As the Director of Operations, you'll be responsible for providing a consistent and predictable experience to our eaters and our chefs.

We're looking for a talented Director of Operations, responsible for further scaling the growth of our Austin operations. We're looking for someone who can think strategically while simultaneously managing the execution of a day-to-day operation.

You'll be leading and managing all the teams of our different facilities which includes kitchen, food safety, fulfillment, logistics, warehouse and receiving, and facility maintenance, ensuring they are set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability, being cost-efficient, and kind internally. This role will also help to elevate the standard, streamlining processes, and provide efficient guidelines and set other kitchens for success.

Success for this role will be measured by customer satisfaction and profitability of operations.

Responsibilities
  • Manage and coach the team to achieve operational excellence.
  • Oversee all operations of the facilities to ensure business objectives are met
  • Build analysis to understand our strengths and weaknesses, competitive pressures and opportunity areas. Implement and drive continuous improvement activities through best practices.
  • Analyze P&L to identify investment opportunities, cost, and potential future revenue streams.
  • Monitor overall production processes and scheduling systems across the organization.
  • Help operations meet production requirements, even if it requires hands-on participation in the areas of Process, Packaging and Material Management.
  • Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests.
  • Work cross-functionally with our Product, Engineering, Finance, Expansion and Marketing teams to create and implement strategic projects that contribute to achieving our revenue goals

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