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Epic Systems Programmer

2 months ago

Newton, United States Atrius Health Full time

Atrius Health is a nonprofit healthcare organization dedicated to providing a cohesive care system that allows us to better understand our patients, ensuring we serve them effectively. With a network of 32 clinical sites, over 50 specialties, and 825 physicians, we deliver tailored, proactive care to more than 720,000 adult and pediatric patients throughout eastern Massachusetts.

The Atrius Health practices, including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates, and PMG Physician Associates, collaborate with hospital partners, community specialists, and skilled nursing facilities to create innovative and efficient care delivery methods, making it easier for patients to maintain their health.

We believe that establishing a strong foundation of knowledge, understanding, and trust with each patient enriches their health and enhances their lives.

GENERAL DUTIES AND RESPONSIBILITIES

• Assist users with daily issues related to programs or databases, correcting errors by implementing necessary changes and ensuring successful outcomes before user testing.

• Collaborate with the business community to assess user information needs, designing and developing straightforward application programs to meet those needs. May diagnose and resolve moderately complex issues, conducting thorough analyses of defined system applications.

• Provide technical support for the design of new systems or significant modifications that align with existing applications, assisting in fact-finding to develop or modify data processing systems.

• Schedule the installation of new hardware and software to minimize operational disruptions, analyzing data conversions and software documentation for system migrations and upgrades.

• Design, code, test, and debug simple programs, assisting senior programmer/analysts with programming tasks and design work to ensure technical logic meets user requirements.

• Execute functions with caution on production machines, whether at menu level or programmer access level.

• Understand necessary change management processes, including maintaining and properly updating all testing and training environments.

• Help establish protocols to ensure system operationality during peak working hours.

• Recommend strategies to senior programmer/analysts to maximize the useful life of current systems.

• Document and annotate programming for clarity regarding program functions and changes.

• Coordinate all aspects of implementation and training to optimize new programs.

• Perform additional duties as assigned.

All Epic Programmers:

• Support the Epic Client Systems Administrator as a secondary contact for analyzing, troubleshooting, and upgrading client systems.

• Assist the Epic Operational Database Administrators as a secondary contact for analyzing, troubleshooting, and applying upgrades to the Epic environment.

• Participate in the team on-call rotation, reviewing logs and daily status reports, monitoring systems, and fulfilling user requests.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION/LICENSES/CERTIFICATIONS

Bachelor's degree in computer science or equivalent education, training, or experience is required.

EXPERIENCE

Zero to three years of programming experience is required, with a solid understanding of current information systems or similar installations. Familiarity with basic systems analysis techniques, testing, debugging, documentation standards, file design, storage, and internal systems is essential.

SKILLS

Able to listen to user needs and translate this information into user-friendly systems that provide necessary data. Capable of working with both technical and non-technical personnel. Demonstrates excellent customer service, finding creative solutions while educating users. Shows a commitment to quality and a thorough approach to work. Manages multiple tasks and deadlines effectively, planning, prioritizing, and organizing work to meet expected timeframes. Functions effectively as a team player, consistently meeting expectations of internal and external customers while maintaining appropriate personal and professional interactions. Listens attentively, understands points being made, asks relevant questions, and avoids interrupting at inappropriate times. Communicates in layman's terms to effectively inform non-technical individuals. Understands and utilizes appropriate communication methods when interacting with supervisors, co-workers, and users (e.g., telephone, written form, email, in person, etc.). Demonstrates flexibility and the ability to perform under pressure. Maintains strict confidentiality and adheres to all departmental policies and procedures.

OTHER REQUIREMENTS

Able to utilize all electronic tools and applications relevant to job performance, including but not limited to phone, keyboard, computer, and software applications. Performs all job functions in compliance with applicable federal, state, local, and company policies and procedures. Accesses only the minimum necessary protected health information (PHI) for job duties, actively protecting the confidentiality and privacy of all PHI accessed in all forms (written, verbal, electronic, etc.) and taking reasonable precautions to prevent unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures, and protocols, following HIPAA privacy guidelines without deviation when handling protected health information.

WORKING CONDITIONS / PHYSICAL DEMANDS

Busy office environment with frequent deadlines and interruptions. Participation in on-call support rotation is required.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

• Up to 8% company retirement contribution

• Generous Paid Time Off

• 10 paid holidays

• Paid professional development

• Comprehensive health and welfare benefit package