Senior Customer Service Representative

4 weeks ago


Marquand, Missouri, United States JobRialto Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Process Associate to join our team at JobRialto. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our internal and external customers via various communication channels.

Key Responsibilities
  • Answer incoming calls from the queue in a professional and courteous manner, ensuring that customer requests are fulfilled and questions are answered accurately and efficiently.
  • Assist customers via email and customer chat channel, providing timely and effective support to resolve their inquiries.
  • Transfer callers to the appropriate departments and escalate calls to supervisors as warranted, ensuring seamless communication and issue resolution.
  • Enter comments and notes within the policy database, maintaining accurate records of customer interactions.
  • Proactively recommend and upsell products based on customer needs or direction from supervisors, driving sales and revenue growth.
  • Foster a team environment by creating and maintaining positive relationships with peers, customers, and business partners, promoting a culture of collaboration and excellence.
Qualifications
  • Basic: Minimum of 6 months of customer service experience handling inbound calls, with a high school diploma or GED required.
  • Preferred: Fully bilingual (Spanish and English), with prior experience working in a call center environment and excellent verbal and written communication skills.
What We Offer

As a Senior Process Associate at JobRialto, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and driving business results. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.



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