Staff IT Systems Engineer, Identity

3 weeks ago


Santa Clara, California, United States Palo Alto Networks Full time
Job Overview

Palo Alto Networks is seeking a highly skilled Staff IT Systems Engineer, Identity & Access Management to join our team. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining our identity and access management systems.

Our ideal candidate will have a strong background in identity and access management technologies, including SSO, MFA, and user identity management. You will work closely with our IT and product teams to integrate our identity services with various applications and systems.

As a Staff IT Systems Engineer, you will be responsible for:

  • Implementing and supporting SSO, MFA, and user access provisioning services
  • Developing and maintaining IAM policies, procedures, and standards
  • Partnering with IT and product teams for SSO and user registration integration
  • Maintaining and supporting API-based microservices for customizing customer and partner registration
  • Managing scalability, capacity planning, redundancy, and resiliency
  • Maintaining service availability and performance SLAs based on business and product requirements
  • Working with other Identity Platform engineers to deploy and maintain services, capacity planning, create and review operational runbooks
  • Contributing to future roadmap, design, deployment, validation, operations, and DR/BCP
  • Designing proactive service monitoring, alerting, and trend analysis of the services, and implementing self-healing
  • Participating in on-call support rotation and handling IAM-related incidents as needed

Qualifications:

  • 8+ years of hands-on experience in managing and supporting identity & access technologies, like Okta, Azure AD, Ping Identity
  • Very strong knowledge of SSO, MFA, and user identity management domain
  • Advanced understanding of SAML, OAuth, and SCIM standards and protocols and practical knowledge of their implementation
  • Knowledge of directory services, preferably Active Directory
  • Familiarity with privileged access management platforms
  • Ability to work cross-functionally across multiple business units, such as IT application, infrastructure, and product development teams, primarily integrating applications and users with identity services
  • Strong technical writing skills to support required documentation
  • Passion, drive, energy, a sense of humor, and a great attitude
  • Bachelor's/Master's degree in Computer Science, Information Technology, or technical stream with the equivalent combination of work experience or equivalent military experience required


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