Staff Software Engineer

8 hours ago

Santa Clara, California, United States ServiceNow Full time
Job Title: Staff Software Engineer

At ServiceNow, we're seeking a highly skilled Staff Software Engineer to join our Observability team. As a key member of our team, you'll be responsible for designing, developing, and deploying our Observability infrastructure, ensuring our systems and services are measurable and providing actionable insights to our customers.

Key Responsibilities:
  • Deploy and scale our Observability infrastructure
  • Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied
  • Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics
  • Collect, aggregate, and visualize the collected metrics to provide actionable insight
  • Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance, and capacity monitoring, alarming, and management
  • Identify, define, and develop common interfaces (APIs) which could be used for querying databases, crafting metrics, or analyzing problems
  • Participate in rotation on-call schedule with other team members for the systems developed
Requirements:
  • 6+ years of Observability, Site Reliability, and tool development experience
  • Strong coding abilities with Python, Go, with a focus on API and integrations
  • Proven experience with Software Development Lifecycles, including infrastructure as code, configuration management, CI/CD technology processes, and source code repositories
  • Must have 4 years of experience building observability & Large Scale monitoring solutions (e.g., InfluxDB, Prometheus, Thanos, Telegraph, Grafana)
  • Good foundation in network monitoring technologies, including SNMP, Netflow, IPFIX
  • Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)
  • Working knowledge of Java, HTML, or Unix scripting would be a plus
  • Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, Ansible would be a plus
  • Experience in APM, NPM, end-user monitoring would be a plus
  • Familiarity with virtualization and cloud infrastructure technologies is a plus
  • Excellent analytical, strategic planning, written, and oral communication skills
  • Good team player, attention to detail, and ability to work well with others
  • Master or Bachelor's Degree in Computer Science, Computer Engineering, or related field
What We Offer:

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote, and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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