Computer Systems Analyst

6 days ago

Meridian, Mississippi, United States Storage Strategies Full time
Job Summary

We are seeking a highly skilled Computer Systems Analyst to join our team at Storage Strategies. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Provide superior customer service by maintaining local and remote computer systems and ensuring all users have the necessary technology to support company goals.
  • Act as the primary point of contact for incoming Helpdesk phone calls and emails, and open and update Support Requests accordingly.
  • Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors.
  • Configure and deploy workstations and laptops, and provide client locations with onsite support as needed.
  • Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
  • Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
  • Regularly perform scheduled maintenance on desktops, laptops, and servers, and scan and maintain machines for security purposes.
  • Provide technical assistance for common application and hardware issues, and research best practices for applications.
  • Maintain confidential information as needed, and assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
  • Escalate issues to Advanced Services and the Management team as appropriate, and provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks.
Requirements
  • DoD8570 IAT Level II (e.g. Sec+)
  • Clearance: Secret
  • 1-3 years' experience in Technical Support or equivalent experience.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
  • Demonstrate initiative and be results-oriented with flexibility and tenacity.
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong dedication to provide quality customer service.
  • Effective problem-solving skills and inherent decision-making ability.
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager.
Physical Demands

The physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

SSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.

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