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Client Support Specialist
2 months ago
Shermeta Law Group, PLLC is seeking a dedicated and detail-oriented Client Services Representative to join our growing team.
In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and efficiently. Your responsibilities will encompass a wide range of tasks, from preparing reports and analyzing data to maintaining client communications and assisting with special projects.
Job Responsibilities:- Generate comprehensive reports for clients on a daily, weekly, and monthly basis, ensuring accuracy and adherence to compliance standards.
- Collaborate with internal staff by preparing reports that provide valuable insights and support operational efficiency.
- Manage the Client Services email account, effectively distributing communications to relevant team members and responding to client inquiries promptly and professionally.
- Maintain meticulous records of all client interactions and communications, ensuring clear documentation and easy accessibility.
- Process Electronic Data Interface (EDI) transactions accurately and efficiently.
- Assist with special projects as assigned, demonstrating adaptability and a willingness to contribute to the team's success.
- Exceptional attention to detail and a commitment to accuracy in all tasks.
- Strong organizational skills with the ability to prioritize and manage multiple responsibilities effectively.
- Proficiency in Microsoft Excel and Word, demonstrating competence in data analysis and document preparation.
- Excellent communication skills, both written and verbal, enabling clear and concise interactions with clients and colleagues.
- Ability to work independently and as part of a team, contributing positively to a collaborative environment.
High School Diploma or equivalent required.
