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Technical Support Analyst
2 months ago
The role of a Help Desk Specialist involves delivering comprehensive 24/7 support to ensure operational efficiency. This position requires adept problem-solving skills, as the specialist will engage with users to identify and diagnose issues effectively. The process encompasses problem recognition, thorough research, isolation of the issue, resolution, and follow-up actions.
The specialist will be responsible for managing and directing communication from users to technical analysts, ensuring that all inquiries are handled promptly and accurately. A solid understanding of tactical and commercial C4I systems, coupled with exceptional customer service abilities, is essential for success in this role.
Key Responsibilities:
- Provide timely and effective technical support to users.
- Diagnose and resolve issues through user interaction.
- Document problem-solving processes and outcomes.
- Collaborate with technical teams to escalate complex issues.
Qualifications:
- Active DoD Sponsored Security Clearance.
- Minimum of 2 years of experience in Help Desk support and troubleshooting.
- Familiarity with C4I Systems and military operations is preferred.
- Certifications such as CompTIA SEC+ CE are advantageous.
Benefits:
Full-time positions come with a range of benefits, including medical, dental, life/disability insurance, and a 401k plan.
