Order Processing Specialist

4 weeks ago

Miami, Florida, United States fourthFLOOR Full time

Order Processing Specialist

fourthFLOOR is seeking an Order Processing Specialist to support Operations and Sales in a temp-to-perm capacity. The ideal candidate will have 0-3 years of experience with EDI order processing, invoicing, data entry, and customer service. Key responsibilities include ensuring all necessary documentation is completed accurately and timely, reviewing incoming orders for accuracy, contract compliance, and business guidelines, and entering order and financial data in systems to ensure timely processing and shipping.

Responsibilities:

  • Ensure all necessary documentation is completed accurately and timely
  • Review incoming orders for accuracy, contract compliance, and business guidelines
  • Enter order and financial data in systems to ensure timely processing and shipping
  • Coordinate with warehouse operations to ensure orders are on time
  • Resolve order processing and invoicing issues, escalating when necessary
  • Maintain a high degree of quality control and validation of completed work
  • Work with Finance to resubmit invoices that are past due
  • Address customer concerns regarding shipping delays or damaged goods
  • Update customer records with order details such as shipping details and tracking numbers
  • Update Finance with status of payments from Customer Portals
  • Maintain customer data such as ship-to addresses and essential contact lists
  • Ensure operating and quality standards are met based on service objectives
  • Other projects as assigned

Qualifications:

  • 0-3 years of experience with EDI order processing, invoicing, data entry, and customer service
  • Strong computer skills and fast, accurate data entry capabilities; proficient in Microsoft Excel
  • Technical experience with ERP systems - NetSuite, SAP, FreshService etc. are a plus
  • Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
  • Excellent communication in both written and verbal forms
  • Ability to work in a fast-paced, performance-based environment and be a self-starter
  • Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
  • Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
  • Bachelor's degree in Finance, Business, or related field

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