Customer Success Executive

1 month ago


Sparks Glencoe, United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

BD is a global medical technology company that advances the world of health. We're seeking a Customer Success Executive to join our team and help us deliver exceptional customer experiences.

Job Description

We're looking for a highly skilled and experienced professional to drive customer success across our Molecular Laboratory Automation Solutions. As a Customer Success Executive, you'll be responsible for fostering a balanced relationship with our customers, ensuring an excellent experience that benefits them through our solutions.

Key Responsibilities:

  • Establish and maintain customer relationships, ensuring a high level of satisfaction and loyalty.
  • Align activities with internal teams to maximize customer value and elevate their overall experience.
  • Drive customer feedback and insights to inform product roadmap and service improvements.
  • Develop and execute customer success strategies to meet business objectives.
  • Collaborate with cross-functional teams to identify new opportunities and facilitate process and data improvement initiatives.

Requirements:

  • Minimum 7+ years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Strong analytical and process-oriented approach, with excellent communication and presentation skills.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Experience in providing valuable automation services with impact at Executive level is a plus.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions. We're a company that encourages you to bring your authentic self to work and helps you learn, grow, and thrive. Join us and discover a culture that makes a difference in the world of health.



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