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Guest Services Representative

2 months ago

Troy, Michigan, United States Pyramid Global Hospitality Full time
About Us

Pyramid Global Hospitality is dedicated to its workforce and strives to cultivate a nurturing work atmosphere that promotes diversity, personal growth, and overall wellbeing.

We provide extensive benefits and distinctive perks designed to support our employees' success. Become part of a collaborative environment in over 230 properties globally.

Location Overview

Home2 Suites by Hilton Detroit-Troy presents a competitive compensation package, benefits, opportunities for professional advancement, and career growth across a network of 100 hotels.

If you possess a passion for the hospitality industry, we invite you to explore this opportunity. Embark on a rewarding journey with a thriving organization.

Position Summary

We are currently seeking a Front Desk Agent to enhance our team. Enjoy paid time off, holiday benefits, a 401k plan, and discounted room rates within a supportive culture.

Key Responsibilities:
  • Warmly welcome guests
  • Facilitate the registration process
  • Manage payments and credit transactions
  • Respond to phone inquiries and assist visitors
  • Address and resolve guest concerns
  • Work morning/day or evening shifts, including weekends
Required Qualifications

Previous experience in hospitality is preferred; however, a strong passion for customer service is essential for this role.