FT Lead PFS Coordinator
2 weeks ago
About The GIANT Company
The GIANT Company is a leading retailer in the Mid-Atlantic region, committed to making our stores and facilities better every day for our team members, customers, and communities.
We put our customers first, do what's right, win together, and make ideas happen. As a team member here, you'll help us achieve our mission by sharing your ideas, learning new skills, and making a difference for not only your team, but for your customers and community.
Job Summary
We're seeking a highly motivated and organized FT Lead PFS Coordinator to join our team. In this role, you'll provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.
Key Responsibilities
- Provide exceptional customer service to GIANT Direct customers
- Train and develop GIANT Direct Shoppers to ensure a positive and inclusive work environment
- Manage all training, reports, paperwork, ordering of supplies/equipment, and scheduling
- Lead a team using good judgment in team member delegation, empowerment, and follow-up to provide exemplary customer service
- Supervise performance of all duties and responsibilities of all GIANT Direct team members, driving accountability while fostering team member engagement
- Work with store and department management to provide feedback and address operational issues
- Handle customer questions, comments, and complaints
Requirements
- Meet minimum age requirements (based on state regulations)
- Must be authorized to work in the U.S.
- Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
- Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation
- Must meet the company performance standards for the job including but not limited to regular attendance
- Must be able to use, or learn to use, the equipment and tools used to perform this job
- Excellent interpersonal, organizational, communication, and customer service skills
- Problem solver who is willing to learn multiple tasks and technical requirements
- Ability to use computers and other communication systems required to perform job functions
Physical Requirements
- Stand 55%, Sit 0%, Walk 45%
- Lift/carry: 50 lbs.
- Max Pull static: 20 lbs.
Preferred Requirements
- Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook
The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
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