Lead Registered Nurse
3 weeks ago
Penn State Health is seeking a highly skilled and experienced Lead Registered Nurse to join our team in Hummelstown, Pennsylvania.
Job Summary:The Lead Registered Nurse will be responsible for supporting the Patient Logistics department in the day-to-day operations of the health system hospital transfer center and Hershey Medical Center patient placement functions. This role will ensure exceptional customer service and quality care while coordinating real-time quality assurance reviews, holding staff accountable to high customer service standards, and escalating critical clinical issues related to hospital transfers and patient placement.
Key Responsibilities:- Act as the first escalation point for the 24/7 call center, managing all health system referral calls and patient placement activities.
- Monitor TeleTracking patient placement flow board, the Capacity Management Board, and Transfer Center board to identify barriers to patient acceptance and flow.
- Maintain call Ready status as the first call escalation to mitigate caller concerns at the time of issue.
- Investigate and mitigate any immediate barrier to patient transfer acceptance to ensure the propagation of HMC's reputation in the community.
- Investigate and mitigate any immediate barrier to patient placement within HMC to ensure patient and staff safety is maintained at all times.
- Immediately escalate any barriers that cannot be resolved within thirty minutes of onset.
- Perform all Transfer Center Liaison functions of referral call management for PSH health system entities and patient chart review for HMC.
- Coordinate the facilitation of external facility/clinic transfers related to beds, estimated time of arrival, and maintaining guidelines for compliance and regulatory requirements, maximizing reimbursement and minimizing out-of-pocket expenses for patients.
- Complete patient registration to include demographic, clinical, insurance, and regulatory information.
- Accurately enter all information into the registration system, selecting the correct medical record number, the appropriate visit type, and creating or selecting the appropriate Occasion of Service number as applicable.
- Accurately target and assign beds within the Patient Flow Software for all admissions and transfers.
- Accept phone calls from numerous stakeholders, both internal and external, including physicians, nurses, nursing leadership, housekeeping, transport, etc.
- Perform and understand all Patient Flow Coordinator functions in order to understand and ensure consistency across the entire department.
- Complete standardized quality and assurance reviews for all work completed by the Transfer Center Liaisons and Patient Placement Coordinators.
- Facilitate downtime functions to ensure proper back loading of information into all systems. Utilize working knowledge of REACH, Cerner, FirstNet, the TeleTracking Suite, and Transfer Center.
- Bachelor's degree in Nursing required.
- Five (5) years Critical Care Nursing experience required.
- Currently licensed to practice as a Registered Nurse by state of employment or holds a multistate RN license through the interstate Nurse Licensure Compact.
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
For more information, please visit our website or contact our HR department.
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