Membership Sales Ambassador Part Time

3 days ago


Brooklyn, New York, United States BJ's Wholesale Club Full time

About the Role

We are seeking a highly motivated and results-driven Membership Sales Ambassador to join our team at BJ's Wholesale Club. As a Membership Sales Ambassador, you will be responsible for promoting the BJ's value proposition and converting potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.

Key Responsibilities

  • Promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Sells BJ's membership products to potential new and existing members with high energy and determination.
  • Drives toward goal achievement, defined by business established benchmarks and results.
  • Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
  • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
  • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.

Requirements

  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.

Work Environment

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

Compensation

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.00-$20.83.



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