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Outpatient Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate Care Coordinator to join our team at Hoag Memorial Hospital Presbyterian. As a Care Coordinator, you will play a vital role in delivering exceptional patient experiences and ensuring seamless clinical operations.
Key Responsibilities- Provide administrative support to clinicians and health coaches, including chart preparation, scheduling, and appointment follow-up tasks.
- Schedule and conduct welcome calls with new patients to onboard them to our care and schedule their first round of appointments.
- Assist with daily practice operations, including answering inbound phone calls, insurance and ID verification, and managing in-app messages.
- Collaborate with clinical teams to resolve administrative member requests and overflow tasks, including medical record requests and coordination.
- Provide practice-wide messaging and phone coverage, triaging time-sensitive messages and escalating to management as needed.
- 3+ years of experience in healthcare, care coordination, patient experience, or member concierge.
- Bachelor's degree or equivalent preferred.
- Excellent verbal communication skills and a clear, pleasant phone voice.
- Strong listening skills and the ability to empathize with customers' concerns.
- Exceptional problem-solving abilities and a focus on finding creative and effective solutions.
Hoag Memorial Hospital Presbyterian is a nonprofit, regional healthcare delivery system in Orange County, California. We are committed to delivering world-class, comprehensive, personalized care to our patients. Our team is dedicated to providing exceptional patient experiences and ensuring seamless clinical operations.
