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Assistant Manager

2 months ago

Honolulu, Hawaii, United States AlohaHP Full time
Job Description

AlohaHP is seeking a motivated and energetic Assistant Manager to join our team in this key position. As a leader within the store, you will oversee day-to-day operations, manage financial tasks, and deliver top-tier customer service.

Your Role as Assistant Manager

As Assistant Manager, you will work closely with the Store Manager to ensure smooth operations and high performance. Your key responsibilities include:

  • Managing financial tasks, including payroll and expense control
  • Overseeing day-to-day operations, including inventory management and store maintenance
  • Providing excellent customer service and leading by example
  • Supporting team members in their roles and fostering a positive work environment
  • Preparing schedules, managing labor costs, and overseeing opening and closing duties
  • Helping to organize sales promotions and lead community engagement efforts
Customer Service Excellence

Providing excellent customer service is a top priority. As Assistant Manager, you will set the tone for the team, ensuring every member delivers friendly, efficient service. Whether solving customer issues or engaging with guests, you will lead by example and ensure every customer leaves with a positive impression.

Team Training and Development

One of the most rewarding aspects of the Assistant Manager role is helping team members grow. You will train new team members, guide existing staff, and support ongoing development. By setting clear performance goals, providing regular feedback, and celebrating achievements, you'll foster a culture of growth and improvement.

Operational and Sales Leadership

In partnership with the Store Manager, you'll manage essential financial tasks, including payroll, expense control, and register readings. Your attention to detail will ensure that operational and safety standards are consistently met, keeping the store clean, organized, and fully stocked. You'll also help plan and execute sales promotions, driving store performance and building community relationships.

Lead with Confidence and Inspiration

As Assistant Manager, you will play a key role in boosting team morale and maintaining a positive work environment. You'll coach and support team members, encouraging them to contribute ideas and provide feedback. You will also assist with recruitment, helping select candidates who align with our company values and can contribute to the store's continued success.

What You'll Bring

We are looking for someone organized, detail-oriented, and ready to tackle challenges with a positive attitude. Retail or food service management experience is a plus, and strong customer service skills are essential. You should also be proficient with Microsoft Office Suite, possess strong communication skills, and be able to manage multiple tasks in a fast-paced environment.

Physical Demands

This is a hands-on position that requires you to be on your feet for most of your shift. You will work with food, handle hot beverages, and occasionally use sharp objects. You'll also need to lift up to 30 pounds when needed.