Assistant General Manager

3 days ago


Walker Twp, United States Crunch Fitness Full time
Job Title: Assistant General Manager

About the Role:

The Assistant General Manager plays a pivotal role in the day-to-day operations of our gym, supporting a high-performance environment and working closely with the General Manager to oversee operations at the facility.

Key Responsibilities:

  • Assist in recruiting, hiring, training, and developing a high-performing team to maintain proper staffing levels.
  • Monitor and scorecard performance of staff to meet or exceed expected KPI standards.
  • Lead by example, delivering personal and team performance targets.
  • Manage team member performance standards, with ongoing development, training, and coaching.
  • Assist and support the General Manager in areas such as scheduling, labor management, member service resolution, and lead generation.
  • Supervise club asset management, including inventory reconciliation, supply ordering, and club-related small equipment expenditures.
  • Maintain a clean facility and oversee equipment maintenance.
  • Utilize Crunch-specific tools to communicate, document, and support overall club operations.
  • Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Requirements:

  • 2 years of fitness facility and/or customer service-oriented management experience.
  • Experience executing objectives quickly and effectively managing key KPIs.
  • Experience leading and/or supervising employees preferred.
  • CPR/AED certification required (can be obtained within 30 days of hire).
  • Understanding of labor control, optional staffing levels, and controls overtime.
  • Clear communication skills, demonstrating confidence.

Reporting Structure:

Reports directly to the General Manager and works in conjunction with the Fit Fusion management team.


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