Assistant General Manager
3 days ago
About the Role:
The Assistant General Manager plays a pivotal role in the day-to-day operations of our gym, supporting a high-performance environment and working closely with the General Manager to oversee operations at the facility.
Key Responsibilities:
- Assist in recruiting, hiring, training, and developing a high-performing team to maintain proper staffing levels.
- Monitor and scorecard performance of staff to meet or exceed expected KPI standards.
- Lead by example, delivering personal and team performance targets.
- Manage team member performance standards, with ongoing development, training, and coaching.
- Assist and support the General Manager in areas such as scheduling, labor management, member service resolution, and lead generation.
- Supervise club asset management, including inventory reconciliation, supply ordering, and club-related small equipment expenditures.
- Maintain a clean facility and oversee equipment maintenance.
- Utilize Crunch-specific tools to communicate, document, and support overall club operations.
- Ensure consistent compliance with all Crunch policies, procedures, and service standards.
Requirements:
- 2 years of fitness facility and/or customer service-oriented management experience.
- Experience executing objectives quickly and effectively managing key KPIs.
- Experience leading and/or supervising employees preferred.
- CPR/AED certification required (can be obtained within 30 days of hire).
- Understanding of labor control, optional staffing levels, and controls overtime.
- Clear communication skills, demonstrating confidence.
Reporting Structure:
Reports directly to the General Manager and works in conjunction with the Fit Fusion management team.
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