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Security Operations Director

2 months ago

Fargo, North Dakota, United States Scheels Full time
About the Role

We are seeking a highly skilled and experienced Security Operations Director to join our team at Scheels. As a key member of our leadership team, you will be responsible for developing and implementing strategic initiatives to enhance our security operations and ensure the safety of our customers and employees.

Key Responsibilities
  • Develop and maintain strong relationships with Store Leaders, Asset Protection teams, and campus leaders to align security operation initiatives with their respective business operations.
  • Build and maintain partnerships with local and state law enforcement, federal agencies, third-party vendors, other retailers, and community organizations.
  • Develop and coordinate recruitment, selection criteria, and training and development for security operations positions.
  • Develop and implement policies and procedures related to security operations.
  • Lead the implementation and communication of best practices related to security operations.
  • Manage legal compliance issues to ensure security operations is compliant with city, state, or federal law and regulation.
  • Negotiate and manage agreements for security-related equipment contracts for alarms, cameras, and other investigation tools for new and existing stores.
  • Conduct risk and vulnerability assessments and provide guidance to leadership for reducing security risks.
  • Oversee investigations involving crimes or actions committed against Scheels by internal or external individuals or groups.
  • Ensure investigative protocols are properly followed and monitor for consistency in meeting Scheels standards of investigation.
  • Develop and implement emergency and security protocols for Scheels campus and store locations, including potential and actual emergency response, protests, and civil unrest.
  • Collaborate with Scheels firearm compliance team to ensure proper security and control of firearms and ammunition as well as compliance with all applicable firearms laws.
  • Collaborate with Scheels inventory leaders on best practices for inventory control, processes, and procedures.
  • Collaborate with Scheels IT and Ecommerce teams on Cyber Security risks and vulnerabilities.
  • Lead shrink reduction and profit growth through improved shrink initiatives.
  • Develop data analytics that can be utilized to create awareness, develop training, and monitor potential risks related to security operations.
Requirements
  • Customer Service: Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person, including eye contact, a smile, and a genuine "Thank you".
  • Culture: Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency.
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
  • Show respect and appreciation for others and Scheels.
  • Arrive to work and meetings 10 minutes early.
  • Team Mentality: Genuine interest and action in helping others before yourself, regardless of recognition or reward.
  • Teach-ability: Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback.
  • Ability to adapt to a changing work environment.
  • Ability to apply concepts of basic math, grammar, punctuation, and spelling.
  • Dress Code: Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners.
  • Efficiency: Demonstrate pride and ownership of their work while meeting expected deadlines.
Education and Experience

The ideal candidate will have an associate's degree in Criminal Justice or a related field, a minimum of 10-15 years of experience in law enforcement, military, or other security operations roles, or a combination thereof. Expert-level execution of writing reports, leading investigations, and developing and leading programs without a blueprint is required. Preferred certifications or licenses include Certified Protection Professional (CPP), Physical Security Professional (PSP), Investigative Interviewing Techniques. Ability to build strong relationships and partnerships with key stakeholders, experience in building and leading teams, and ability to pass an extensive background check, personality assessment, and drug test are also required.