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Fashion Sales Representative

2 months ago

Erie, Pennsylvania, United States Chico's FAS Full time
Join Our Dynamic Team

At Chico's FAS, we are committed to creating a stylish and engaging environment that empowers women to showcase their unique style.

POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in assisting Management to foster a customer-centric and product-oriented sales atmosphere, ensuring our core values and guiding principles are integral to all store operations. This includes delivering an exceptional customer experience while maximizing profitability.

We take pride in our work and believe that our teams make us an extraordinary place to work, learn, and develop.

KEY RESPONSIBILITIES:

Sales Performance:
  • Achieve company sales targets by employing effective sales strategies and sharing product knowledge with customers; assist in merchandise selection or sourcing based on customer preferences.
  • Stay informed about current promotions and sales; uphold pricing and visual merchandising standards.
  • Ensure compliance with merchandise handling, presentation, loss prevention, and other tasks as directed by Management.
  • Contribute to visual merchandising efforts, including monthly store setups and maintaining designated areas.

Customer Service Excellence:
  • Exemplify and promote the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Address customer inquiries and concerns promptly.
  • Facilitate a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, and security protocols.
  • Encourage additional purchases at checkout, including gift card sales.
  • Enroll clients in our rewards program.
  • Build and nurture a loyal customer base through personalized service and wardrobe consultations.
  • Maintain awareness of current product offerings and fit options available in-store and online.
  • Keep consistent communication with clients through a customer relationship management system.

Operational Support:
  • Assist in replenishment activities to ensure the store remains well-stocked and visually appealing.
  • Support locate fulfillment processes.
  • Participate in visual merchandising tasks, including floor sets, window displays, and signage placement as directed.
  • Help maintain store cleanliness and organization.

Team Collaboration and Development:
  • Encourage a collaborative and inclusive approach to problem-solving.
  • Seek opportunities for personal growth and actively request feedback.

Other responsibilities may be assigned as needed.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Prior retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication skills.
  • Exceptional customer service abilities.
  • Able to adapt to technology provided by the company.
  • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Effective communication with customers, associates, and management.
  • Regular attendance is crucial to meet company objectives. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout an 8-hour shift.
  • Occasional lifting of up to 50 lbs. (1-33% of an 8-hour shift).
  • Regular climbing (34%-66% of an 8-hour shift).

We are continuously seeking talented individuals to join our store teams. When a position becomes available, we will review applications to find the best fit for our needs. We welcome applications for any location or position at any time; however, the specific role may not currently be open. Accommodations are available for applicants with disabilities. Please reach out for assistance during the application process.