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Medical Assistant
2 months ago
Located in: Consensus Health
The Virtual Medical Assistant plays a vital role in our practice, creating a strong first impression for our patients and ensuring they feel cared for by our team. This role is in-office, focusing solely on virtual telemedicine visits.
Key Responsibilities:- Assist professional staff by providing direct patient care via virtual health.
- Assist physicians by maintaining practice workflow, completing intake in a timely manner, and entering standing orders as directed.
- Responsible for checking patients in and out, collecting money, and releasing billing claims.
- Responsible for workflow in practice to ensure timely appointments and decreased wait times to see Providers.
- Assist with other office duties, including outreach to patients, faxing, filing electronic records, and returning messages to patients and providers.
- Initiates all appointment reminder calls professionally and courteously, projecting appropriate language and tone of voice.
- Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
- Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
- Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
- Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
- Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
- Assisting with other office duties including answering phones, faxing, filing, etc.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
- Help answer phones, filing, greeting patients and any other administrative task. Maintains infection control/safety guidelines and confidentiality policies.
- Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Position will be on-site daily at practice location.
