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Dining Room Operations Manager

2 months ago

Simsbury, United States NEXDINE Hospitality Full time
Dining Room Supervisor Job Summary

The Dining Room Supervisor plays a pivotal role in ensuring the exceptional dining experience for our guests at NEXDINE Hospitality. This role involves overseeing the day-to-day operations of the dining area, supervising staff, managing reservations, and maintaining a high level of cleanliness and organization.

Key Responsibilities:
  • Supervise and train dining room staff to ensure they adhere to service standards and procedures.
  • Coordinate with the kitchen to ensure timely and accurate delivery of food and beverages.
  • Manage reservations, seating arrangements, and guest inquiries in a professional and courteous manner.
  • Monitor and maintain the cleanliness and organization of the dining area, adhering to health and safety regulations.
  • Address customer concerns and escalate issues as needed, ensuring a positive dining experience for all guests.
  • Ensure compliance with health and safety regulations and maintain accurate records.
  • Handle cash transactions and ensure accurate billing.
Requirements:
  • Proven experience in a similar role in the hospitality industry.
  • Strong leadership and communication skills, with the ability to multitask and work effectively in a fast-paced environment.
  • Excellent customer service and problem-solving abilities, with a focus on delivering exceptional results.
  • Familiarity with POS systems and basic accounting principles.
  • High school diploma or equivalent; additional certification in hospitality management is a plus.