Housekeeping Associate

2 weeks ago

Davenport, Iowa, United States Hotel Blackhawk Davenport Iowa Full time
Job Title: Room Attendant

Job Summary:

We are seeking a highly motivated and detail-oriented Room Attendant to join our team at Hotel Blackhawk Davenport Iowa. As a Room Attendant, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and public areas, providing exceptional customer service, and contributing to a positive and welcoming environment for our guests.

Key Responsibilities:
  • Clean and prepare guest rooms and public areas to meet established standards of cleanliness and propriety.
  • Retrieve items from shelves and storerooms, set up cleaning cart with supplies, and maintain carts and storerooms in a clean and orderly fashion.
  • Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways.
  • Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s), and walls in public restrooms.
  • Replace towels, soaps, and all room amenities and restock literature.
  • Wash all hard floor areas by hand to remove dirt and soiled areas.
  • Dust and polish all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners.
  • Strip bed of all linen and remake with fresh linens, lift mattresses to check for soil between mattresses and under bed.
  • Check closet for cleanliness, wipe closet door, handle, and overhead shelves, and restock guest room supplies such as hangers, extra blankets, and pillows.
  • Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture to vacuum entire area of carpet, including underneath furniture.
  • Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and report any issues or deficiencies.
  • Secure and maintain custody of equipment, keys, and supplies at all times to protect and preserve hotel property.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Requirements:
  • High School diploma/Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham, or cleaning standards preferred but not required.
  • Ability to perform basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
  • Ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
  • Upper body strength to lift up to 50lbs. continually throughout an 8-hour shift.
  • Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture throughout an 8-hour shift.
  • Ability to work with arms raised above head throughout an 8-hour shift.
  • Ability to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during the entire workday.
Benefits:
  • Team-driven and values-based culture.
  • Medical/Dental/Vision.
  • Vacation & Holiday Pay.
  • Career growth opportunities/Manager Training Program.
  • Reduced room rates throughout the portfolio.
  • 401(k).
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Life insurance.
  • Referral program.

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