Golf Vacation Coordinator

2 weeks ago


Doral, Florida, United States Trump Miami Resort Management LLC Full time
Job Title: Golf Vacation Planner

At Trump National Doral Miami, we are seeking a highly skilled Golf Vacation Planner to join our team. As a Golf Vacation Planner, you will be responsible for ensuring the flawless execution of all package guests throughout their stay.

Key Responsibilities:
  • Coordinate all on-property activities prior to arrival, including golf, spa, and restaurant reservations.
  • Act as an internal liaison between departments to audit and ensure that both transient and group packages are built to absorb all elements properly.
  • Check all package guests' bills prior to check-out to ensure guests receive an accurate reconciled folio on departure day.
  • Develop and implement pre-arrival experiences, including welcome emails and pre-call schedules for all incoming package and transient guests.
  • Communicate with internal teams to ensure proper rates are being used at POS to ensure elements are properly absorbed.
  • Email all incoming package guests with confirmations detailing package inclusions, itineraries, and rates.
  • Create welcome packets for all package guests detailing package inclusions, itineraries, and rates.
  • Pre-check out: daily folio checks/bill reconciliation for all package guests (transient and group) to ensure packages absorb elements properly and any overages on guests' folios are validated.
  • Post-check out: send thank you email with copy of guests' folio.
Requirements:
  • High school graduate or equivalent required.
  • Prior reservations, front office, or travel industry experience preferred.
  • Ability to read, listen, and communicate effectively in English.
  • Ability to access, read, and accurately input information using a moderately complex computer system.
  • Experience with OPERA.
  • Resort package knowledge.
Working Conditions:

This position requires regular attendance and may involve working varying schedules to reflect the business needs of the hotel. Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.


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