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Customer Engagement Specialist

2 months ago

Brooklyn New York, United States Massage Envy Full time

Position Summary:
Embark on a rewarding career path with us

At Massage Envy, we are dedicated to fostering an environment where you can thrive while assisting clients in achieving their wellness goals.

Our team is united in our mission to provide exceptional service and expand our community of members on their journey to well-being.


Compensation & Benefits:
Attractive hourly wage ranging from $16 to $18, supplemented by performance bonuses and commissions.

401k matching contributions

Generous paid time off for both full-time and part-time team members

Access to an Employee Assistance Program

Flexible scheduling options to enhance work-life balance

Comprehensive training on products and services

Wellness initiatives offering complimentary massage, skincare, or stretch services monthly

10% discount on all retail products

$25 bonus for each membership sold

Ideal Candidates:
Possess a high school diploma (or equivalent) with prior experience in retail or sales preferred.

Exhibit strong analytical skills, proficient in mathematics and computer use, with the ability to manage multiple tasks effectively.

Demonstrate excellent interpersonal skills, fostering positive connections with clients.

Show a commitment to holistic wellness with a foundational understanding of massage and skincare services.

Daily Responsibilities:
Deliver exceptional customer service, ensuring every client feels appreciated and understood.

Educate clients on the benefits of Total Body Care, promote new and enhanced services, facilitate bookings for future appointments, and encourage retail purchases based on service recommendations.

Assist in maintaining clinic operations by welcoming clients, scheduling appointments, managing phone inquiries, responding to emails, and addressing client concerns.

Contribute to the growth and retention of our client base through in-person interactions and outreach via phone and email.

Work Environment:
Supportive leadership committed to your professional growth.

Recognition programs, including awards for outstanding performance.

A nurturing community that values individuality and encourages knowledge sharing.

If you are eager to join a dynamic team of professionals who share your passion for wellness, we look forward to connecting with you.

Compensation:
$16 - $18 per hour, plus commission opportunities for full-time roles.