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Cage Operations Supervisor

2 months ago

Michigan City Indiana, United States Blue Chip Casino Hotel Spa Full time
Job Overview

The Cage Operations Supervisor plays a crucial role in overseeing the daily functions within a designated cage facility.

This position is responsible for managing the operations of the cage, ensuring adherence to established protocols and guidelines.

Key Responsibilities:

1. Supervise, mentor, and evaluate the performance of cage staff.

2. Review and assess documentation and transactions to guarantee compliance with gaming regulations and company standards.

3. Utilize computer systems to input, update, and retrieve credit and other essential information.

4. Organize and assign tasks to cage personnel effectively.

5. Ensure that customers receive prompt, friendly, and accurate service while addressing any complaints or disputes that may arise.

6. Conduct audits and verify transactions in collaboration with the casino games department.

7. Authorize check cashing and credit issuance in line with company policies.

8. Maintain open communication with management, cage staff, other departments, and customers.

9. Investigate and report any discrepancies in cage operations.

10. Balance and replenish the NRT machines located on the casino floor.

By fulfilling these responsibilities, the Cage Operations Supervisor contributes significantly to the overall success and efficiency of the casino's operations.