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Patient Service Representative
2 months ago
At Bon Secours Mercy Health, we are dedicated to delivering exceptional patient care and improving health outcomes. Our hospitals and care sites are recognized for clinical and operational excellence.
As a faith-based and patient-focused organization, we seek individuals who share our values of compassion, human dignity, integrity, service, and stewardship.
The Patient Services Representative will serve as the main point of contact for patients and the community, providing strong communication and customer service skills. This role will involve processing patient referrals, verifying demographics, and updating medical records accurately and efficiently.
Key responsibilities include:
- Providing excellent customer service and communication skills
- Processing admission paperwork and basic insurance verification
- Answering internal and external calls in a friendly and helpful manner
- Ensuring patient flow is maintained and informing supervisors of any department and patient issues
- Coordinating and prioritizing bed placement needs
Requirements:
- High School Degree or GED
- Prior experience in the healthcare field or a related area is preferred
- Knowledge of medical terminology and Microsoft Office is preferred
We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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