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Solution Delivery Manager

2 months ago

Orlando, Florida, United States W3Global Inc Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Customer Success Manager to join our team at W3Global Inc. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities:

  • Develop and execute comprehensive onboarding programs to ensure seamless integration of new customers into our products and services.
  • Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product managers.
  • Provide ongoing support and guidance to customers to ensure successful transition and long-term retention.
  • Identify opportunities for enhancing customer experience and collaborate with cross-functional teams to implement improvements.
  • Stay up-to-date with industry best practices and trends in customer onboarding and success.

Requirements:

  • Excellent communication, organizational, and influencing skills in both English and Mandarin.
  • Strong interpersonal skills and the ability to build relationships.
  • Bachelor's Degree.
  • 3+ years of experience in a role responsible for customer satisfaction and business operations.
  • 1+ years of experience using POS (Point of Sale) software in the service industry.
  • Proven experience in customer onboarding, training, or customer success roles.
  • Success operating independently and navigating competing priorities in a constantly changing environment.
  • Experience with Salesforce CRM.
  • Experience working in the tech industry or for a SAAS company.
  • Experience in Product Manager or Project Manager role is a plus.
  • Any network certificate (ie. CCNA/CCNP) is a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.