Overnight Hotel Auditor
1 week ago
The Hilton Charlotte University Place is seeking a dedicated Part-Time Night Auditor. In this role, you will be the initial point of contact for our guests, overseeing all elements of their stay. Your duties will encompass guest registration, reservation management, and providing comprehensive information regarding our accommodations, pricing, and amenities. If you possess a strong customer service orientation and have experience in the hospitality sector, we would be eager to meet you. Your efforts will contribute to ensuring our guests have a delightful and memorable experience.
Availability to work during weekdays, weekends, and holidays is essential, as dictated by business needs.
Key Responsibilities:- Conduct the nightly audit of the hotel as required for audit shifts.
- Execute all check-in and check-out procedures efficiently.
- Inform guests about payment options and verify credit card information.
- Register guests by collecting necessary details such as contact information and stay dates.
- Greet guests upon arrival and allocate rooms accordingly.
- Provide detailed information about hotel services, available rooms, rates, and amenities.
- Address guest complaints promptly and professionally.
- Coordinate with housekeeping to ensure rooms are prepared to meet guest expectations.
- Promote additional services and facilities when suitable.
- Maintain accurate records of bookings and payments.
Essential Skills:
- Prior experience as a Hotel Front Desk Agent, Night Auditor, or in a similar capacity.
- Familiarity with Hilton's OnQ system is advantageous.
- Understanding of travel planning platforms, such as Booking and TripAdvisor.
- Strong customer service skills.
- Excellent communication and organizational abilities.
- A degree in hotel management is a beneficial asset.
- Availability for overnight shifts is required.
Our lakeside hotel, situated in Charlotte, NC, is conveniently located near major attractions and offers a variety of amenities, including a seasonal outdoor pool, cozy patio seating with fire pits, a café featuring Starbucks coffee, an on-site restaurant/bar, extensive meeting/event spaces, a 24-hour fitness center, and scenic walking trails. Since its inception in 1987, Hilton Charlotte University Place has been a welcoming destination for guests from around the globe, catering to meetings, conventions, social events, weddings, and more.
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