Loan Collections Specialist

1 week ago


Anaheim, United States Lobel Financial Corporation Full time
Job Title: Loan Collections Specialist

We are seeking a highly skilled Loan Collections Specialist to join our team at Lobel Financial Corporation. As a key member of our finance team, you will be responsible for managing collections, providing exceptional customer service, and ensuring compliance with state and federal debt collection laws.

Key Responsibilities:

  • Manage collections by contacting customers with delinquent loans to secure payments, commitment agreements, or establish repayment plans.
  • Provide professional and empathetic customer service regarding collection issues, maintaining a positive customer experience.
  • Utilize phone and email to effectively communicate with customers, ensuring all interactions are accurately documented.
  • Adhere to state and federal debt collection laws and company policies and procedures.
  • Monitor and maintain assigned accounts, processing account adjustments resolving discrepancies, and serving as a proactive liaison between creditors and customers.

Requirements:

  • Bilingual skills: Fluency in English and Spanish is required.
  • Excellent time management and multitasking skills to prioritize and manage multiple collections.
  • Strong attention to detail and accuracy in documentation and account management.
  • Excellent written and verbal communication skills.
  • Working knowledge of Microsoft Office programs and ability to learn company-specific databases.
  • Commitment to delivering excellent customer service and resolving issues effectively.

Preferred Qualifications:

  • Previous experience with collections within the loan industry.
  • High school diploma or equivalent.

Compensation: Starting wage of $22/hr. with potential for higher based on experience.

We offer a competitive benefits package, including 401K matching, medical, dental, and vision coverage, optional life insurance, paid holidays, and generous paid time off. If you are a motivated and detail-oriented individual with a passion for finance, we encourage you to apply for this exciting opportunity to join our team at Lobel Financial Corporation.



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