Ambassador of Exceptional Guest Experience

3 days ago


Scottsdale, Arizona, United States STK Steakhouse Full time
Overview
VIBE DINING is a premier dining destination that embodies a culture of teamwork, collaboration, and values. We are seeking an Ambassador of Exceptional Guest Experience to join our team.

Salary Range: $45,000 - $55,000 per year (dependent on experience)

Job Description:
We are seeking a passionate and energetic individual who can work on their feet for long periods of time. The ideal candidate will be responsible for warmly greeting guests, managing menus, and accommodating special seating requests. Additional duties include running the Open Table System, seating guests, and representing the brand at off-site events.

Responsibilities:
* Maintain clean and organized menus
* Greet guests warmly and graciously upon arrival
* Open doors for guests entering or leaving the restaurant
* Record guest names and number in party
* Update Matre D/Lead Host on table status
* Run Open Table System
* Locate guest parties when tables become available
* Accommodate special seating requests for guests whenever possible
* Seat guests based on guest preference, server station, and proper room seating
* Comply with Bottle service procedures
* Offer guests a menu and inform them of their server's name upon seating
* Inspect tables for presentation and completeness
* Relay messages to servers and bussers as needed
* Thank guests as they leave and invite them to return
* Work on feet for extended periods
* Wear heels if applicable
* Conduct outreach/concierge visits
* Represent STK at off-site events as a brand ambassador
* Answer phones
* Lift and carry trays
* Assist FOH staff with setting up, cleaning, bussing, running food, taking orders, making cocktails, serving guests, assisting host staff, and opening/serving wine when needed

Required Skills and Qualifications:
* Passionate about delivering exceptional guest experiences
* Ability to work well in a fast-paced environment
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Ability to work on feet for extended periods and wear heels if necessary

Benefits:
* Medical, dental, and vision insurance
* Employee Assistance Program
* Paid time off

Others:
* Perform all duties while following health department sanitation requirements

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