Customer Experience Ambassador
6 days ago
Welcome to the heart of the West, where Grand Hyatt Scottsdale Resort embodies the captivating optimism of the Sonoran Desert. As a Customer Experience Ambassador in our Public Spaces, you will be responsible for maintaining the cleanliness and warmth of our hotel and pool areas, ensuring that every guest feels at home.
Salary$18.50 per hour, with opportunities for growth and advancement within our dynamic team.
Job DescriptionYour role as a Customer Experience Ambassador will involve interacting with guests and colleagues across all departments, requiring excellent communication skills and a high attention to detail. You will work in a fast-paced environment, juggling multiple tasks while providing exceptional customer service in our lobby, meeting spaces, guest corridors, and outdoor areas.
ResponsibilitiesThis position requires flexibility, including working mornings, afternoons, evenings, weekends, and holidays. Key responsibilities include:
- Maintaining the cleanliness and organization of public spaces
- Providing exceptional customer service to guests
- Collaborating with colleagues across departments to ensure seamless operations
- Adhering to company standards and policies
To succeed in this role, you must possess:
- Good communication skills
- Ability to work in a multi-tasking atmosphere
- Physical stamina to push, pull, and lift moderate amounts of weight
- Flexibility to work up to 75% in outdoor public areas
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive hourly rate
- Discounted and complimentary hotel room nights
- Free employee meals in our dining hall
- Free covered parking
- Medical, dental, and vision insurance (full-time colleagues)
- Retirement savings plan
- Excellent training and professional development opportunities
- Tuition and wellness reimbursement up to $1,000 per year
- Employee stock purchase plan
- Discounts at various retailers
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. We turn trips into journeys, encounters into experiences, and jobs into careers. With over 60 years of experience, we've grown into one of the world's best and fastest-growing hospitality brands.
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