Key Carrier Supervisor

2 weeks ago

Lancaster, Ohio, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and motivated Key Carrier to join our team at TJ Maxx Store 1008. As a Key Carrier, you will play a key role in maintaining the overall success of the store, working closely with the management team to ensure seamless operations.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive shopping experience for all customers.
  • Act as a leader on the sales floor, promoting a culture of honesty and integrity, and maintaining confidentiality.
  • Assume Manager on Duty responsibilities, adhering to company policies and procedures.
  • Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
  • Address customer service issues promptly, providing coaching to associates as necessary.
  • Exercise discretion regarding customer service policies to satisfy customers.
  • Maintain accurate associate coverage in service areas to ensure a positive customer experience.
  • Ensure associates adhere to all operational procedures.
  • Execute opening and closing procedures according to company guidelines.
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates.
  • Provide and accept recognition and constructive feedback.
  • Provide feedback, recognition, and coaching to associates.
  • Partner with management on associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs.
  • Support and participate in shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.
Requirements
  • Able to work a flexible schedule, including nights and weekends.
  • Team player, working effectively with peers and supervisors.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge of company standard software, systems, and procedures.
  • Knowledge of merchandise flow in stores.
  • Proven problem-solving skills.
  • Able to effectively coach, delegate, and follow up on multiple people/tasks.
  • Able to act quickly under challenging circumstances.
  • Capable of multi-tasking.
  • Superior communication and organizational skills with attention to detail.
  • 1 year retail experience, 6 months leadership experience.
What We Offer

We offer a competitive starting pay range of $14.00 to $14.50 per hour, with opportunities for advancement and professional growth. Our benefits package includes associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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