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International Trade Specialist

1 month ago

King of Prussia, Pennsylvania, United States Varite Full time
Job Summary

We are seeking a highly skilled International Trade Specialist to join our team at Varite. As a key member of our customer service team, you will be responsible for managing international and domestic orders, resolving issues, and performing additional activities to support sales and distribution processes.

Key Responsibilities
  • Manage international and domestic orders, including key customers with complex order processes
  • Enter and acknowledge orders within 24 hours, and provide information on pricing, availability, and schedule information
  • Quote and list pricing/special arrangements/discounts as agreed to by sales, and maintain or exceed customer revenue and working capital targets
  • Proactively monitor orders for on-time shipping, delivery, and order process status, and identify areas of concern in the quote to cash process
  • Investigate and resolve residuals on a timely basis, create credit and adjustments within authorized limits, or request approval when needed
  • Perform other business-specific related activities as directed by Manager or Supervisor to support sales and distribution processes
Requirements
  • International customer service experience
  • Knowledge of SAP customer master and output settings
  • Ability to communicate and update order status to internal and external parties
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines