CX Cloud Consulting Technical Manager

18 hours ago

Concord, New Hampshire, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled CX Cloud Consulting Technical Manager to join our team. As a key member of our consulting team, you will be responsible for designing and delivering Oracle's CX consulting service offerings for Oracle Subscription Management Cloud (OSM).

Key Responsibilities:
  • Lead the creation of functional and technical designs of complex engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
  • Implement innovative solutions as an acknowledged independent subject matter expert within Oracle.
  • Responsible for technical setup, standards, design, implementation, and communication of best practices for project teams throughout project execution.
  • Analyze business needs to ensure the Oracle solution meets client objectives by combining industry best practices, product knowledge, and business acumen.
  • Exercise judgment and business acumen in selecting methods and techniques to deliver functional solutions on non-routine and complex aspects of applications and technology installations.
  • Lead client workshops across multiple stages of the project lifecycle, effectively consulting with management of client organizations and influencing client leadership as a trusted advisor.
  • Responsible for technical setup, standards, design, implementation, and communication of best practices for project teams throughout project execution.
  • Resolve complex client functional issues by recommending and demonstrating solutions.
  • Design, build, and test high-complexity integrations to/from Oracle Cloud Applications.
  • Responsible for QA review at each phase of the project lifecycle.
  • Identify issues and risks impacting the project, propose and act upon options for resolution, and escalate as appropriate.
  • Proactively monitor application quarterly releases, determine impact, and communicate with clients.
  • Contribute as a functional/and or technical resource for sales pursuits.
  • Identify as a solution set owner by continually growing product, functional, technical, and industry knowledge through training/certification.
Requirements:
  • Bachelor's Degree preferred.
  • A strong record of accomplishment with 5+ years of OSM delivery experience (including gathering business requirements, gap analysis, designing demos, UAT and SIT and system configuration).
  • Exceptional communication skills.
  • Able to travel as needed; up to 60-70% of the time.
Preferred Qualifications:
  • Professional Skills:
    • Ability to thrive within a highly competitive and complex work environment.
    • Perseverant, 'can-do' attitude (i.e. seeking multiple alternatives to 'get the job done' when the initial approach doesn't succeed).
    • High levels of energy, creativity, and enthusiasm with a desire to work with a winning team.
    • Experienced leader who is curious, passionate about results, and highly customer-focused.
    • Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines).
    • Strong interpersonal and communication skills; fluent with written and spoken English.
    • Excellent leadership acumen.
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle's differing products, industries, and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

  • Medical, dental, and vision insurance, including expert medical opinion.
  • Short-term disability and long-term disability.
  • Life insurance and AD&D.
  • Supplemental life insurance (Employee/Spouse/Child).
  • Health care and dependent care Flexible Spending Accounts.
  • Pre-tax commuter and parking benefits.
  • 401(k) Savings and Investment Plan with company match.
  • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
  • 11 paid holidays.
  • Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
  • Paid parental leave.
  • Adoption assistance.
  • Employee Stock Purchase Plan.
  • Financial planning and group legal.
  • Voluntary benefits including auto, homeowner, and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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