Senior Operations Manager

4 weeks ago


Clinton, Iowa, United States Thompson Hospitality Full time
Job Summary:

As the General Manager at Thompson Hospitality, you will oversee the daily operations of our upscale dining establishment, Milk & Honey Cafe. This role requires a seasoned hospitality professional with exceptional leadership and team management skills. You will be responsible for fostering a positive work culture, ensuring exceptional customer service, and driving the cafe's overall success.

Key Responsibilities:

Provide strategic leadership and direction to all cafe staff
Oversee daily operations, including staff scheduling, inventory management, and quality control
Ensure the delivery of outstanding customer service and uphold our commitment to culinary excellence
Develop and execute strategies to enhance the cafe's profitability, growth, and reputation
Manage financial aspects, including budgeting, cost control, and revenue generation

Requirements:

Proven experience as a General Manager in the hospitality industry, preferably in upscale dining
Strong leadership and team management skills, with a track record of fostering a positive work culture
Exceptional interpersonal and communication abilities
Financial acumen, including budgeting, cost control, and revenue optimization

About Thompson Hospitality:

Thompson Hospitality is the nation's largest minority-owned food and facilities management company. We provide a range of services, including hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations, and maintenance management. Our core mission is to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. We are a family-run organization with over 25 years of experience and a growth plan to double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Our core areas of focus are Purpose, People, and Performance. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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