Operations Services Manager
4 days ago
About the Role:
We are seeking a highly skilled Operations Services Supervisor to join our team at First Citizens Bank. As a key member of our branch operations team, you will be responsible for ensuring the smooth day-to-day operations of our branch, managing a team of service line associates, and providing exceptional customer service.
Key Responsibilities:
- Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
- Bachelor's Degree AND 1+ years of experience in retail banking operations -OR- High School Diploma or GED AND 5+ years of experience in retail banking operations
- Prior banking experience is required for this position
- Preferred: Supervisory experience of 5+ associates
- Knowledge of retail banking products and services
- Working knowledge of Microsoft Office
- A strong communication skillset, both written and verbal
- Experience with retail banking policies and procedures
What We Offer:
First Citizens Bank offers a competitive, comprehensive benefits program, including a base pay range of $24.85 to $32.00 per hour. We are an Equal Opportunity Employer and welcome applications from qualified candidates.
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