Operations Services Manager

4 days ago


Vancouver, Washington, United States First Citizens Bank Full time
Operations Services Supervisor

About the Role:

We are seeking a highly skilled Operations Services Supervisor to join our team at First Citizens Bank. As a key member of our branch operations team, you will be responsible for ensuring the smooth day-to-day operations of our branch, managing a team of service line associates, and providing exceptional customer service.

Key Responsibilities:

  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Requirements:

  • Bachelor's Degree AND 1+ years of experience in retail banking operations -OR- High School Diploma or GED AND 5+ years of experience in retail banking operations
  • Prior banking experience is required for this position
  • Preferred: Supervisory experience of 5+ associates
  • Knowledge of retail banking products and services
  • Working knowledge of Microsoft Office
  • A strong communication skillset, both written and verbal
  • Experience with retail banking policies and procedures

What We Offer:

First Citizens Bank offers a competitive, comprehensive benefits program, including a base pay range of $24.85 to $32.00 per hour. We are an Equal Opportunity Employer and welcome applications from qualified candidates.


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