Customer Solutions Expert

2 weeks ago


New Orleans, Louisiana, United States Posigen Full time
Customer Solutions Specialist Role

At Posigen, we're seeking a skilled Customer Solutions Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for handling escalated customer complaints, including those from public forums or regulatory bodies. Your primary goal will be to resolve these complaints efficiently and effectively, ensuring a positive experience for our customers.

Key Responsibilities:
  • Communicate directly with customers via phone, email, and SMS to resolve complaints.
  • Document all customer interactions and resolutions.
  • Collaborate with internal teams to find solutions to customer complaints.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and critical thinking skills.

We're looking for a highly motivated and customer-focused individual who can provide exceptional service and support to our customers. If you're passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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