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Clinical Services Manager
1 month ago
Job Summary
The Clinical Services Manager is responsible for ensuring that patient care is coordinated and managed appropriately. This includes overseeing the delivery of care and services, supervising clinical personnel, and ensuring compliance with local, state, and federal laws.
Key Responsibilities
- Receives case referrals and reviews patient information to determine hospice/home care needs.
- Assigns appropriate hospice personnel to cases as needed and conferences with Medical Director or Hospice Physician regarding questions about eligibility for services.
- Reviews and evaluates each case through home visits, conferences, record review, and services provided by clinicians.
- Discusses and verifies impressions, instructs and guides clinicians to promote effective performance and delivery of quality hospice care services.
- Reviews patient's medical diagnosis, prognosis, medications, procedures, and clinical course.
- Assists clinicians in establishing immediate and long-term therapeutic goals, setting priorities, and developing a plan of care.
- Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.
- Conducts quarterly record reviews and communicates findings and recommendations to the Regional Director of Clinical Operations and hospice personnel.
- Assists in the screening and interviewing process of new employees and makes recommendations for employment.
- Hires, evaluates, and terminates organization personnel under the delegation of the Regional Director of Clinical Operations and/or Administrator.
- Conducts annual evaluations on clinicians, or more frequently if indicated, under the delegation of the Director of Clinical operations and/or Administrator.
- Oversees the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organizational activities.
- Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
- Responsible for the maintenance of adequate and appropriate inventory of supplies and equipment for the provision of patient services.
- Assists Regional Director of Clinical Operations and other supervisory hospice personnel in the planning, implementation, and evaluation of inservice and continuing education programs.
- Complies with accepted professional standards and principles.
- Assesses health needs of community and assists in the development of plan(s)/program(s) to meet needs.
- Participates in public relation and community activities that promote the organization's role as an effective member of the hospice and health care delivery system.
- Promotes customer service orientation to all hospice personnel.
- Participates actively in quality assessment performance improvement teams and activities.
Benefits
- We offer a comprehensive benefits package, including growth opportunities.
- Opportunities for advancement and professional development.
- Competitive salary and benefits package.
- Flexible scheduling and work-life balance.
- Opportunities to work with a dynamic and compassionate team.
Qualifications
- Registered Nurse with current licensure to practice professional nursing in the state.
- Graduate of NLN accredited school of nursing with a BSN degree is preferred.
- Previous experience in hospice/home care setting and with two (2) years management or supervisory experience strongly preferred.
- Complies with accepted professional standards and practice.
- Has excellent observation, good nursing judgment, and communication skills.
- Understands hospice philosophy and issues of death/dying.
- Understands principles of pain/symptom management.
- Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
- Complies and maintains current CPR certification.
- Demonstrates excellent observation, verbal, and written communication skills.
